1. About Calmdex
Calmdex is an AI enquiry desk for service businesses. It helps businesses add AI assistants to websites, answer common customer questions, capture leads and booking requests, manage conversations, and organize business knowledge.
Calmdex may be used as a self-serve SaaS platform or as a managed setup and support service provided by Zenith.
- Website AI assistants
- Lead, booking, appointment, and contact capture
- Conversation management
- Handoff to WhatsApp, forms, calls, booking links, or internal teams
- Business knowledge such as services, FAQs, policies, and contact information
2. Eligibility
You may use Calmdex only if you:
- Are legally able to enter into these Terms
- Are at least 18 years old or the age of majority in your location
- Use Calmdex for lawful business purposes
- Provide accurate account and business information
- Comply with these Terms and all applicable laws
If you use Calmdex on behalf of a company or organization, you confirm that you are authorized to accept these Terms on its behalf.
3. Accounts and Access
To use certain Calmdex features, you may need to create an account. You are responsible for:
- Keeping login details secure
- Controlling access to your workspace
- Ensuring team members use Calmdex properly
- Updating account and billing information
- Notifying us of unauthorized access or security concerns
We are not responsible for losses caused by your failure to protect account access.
4. Workspaces, Projects, and Assistants
Calmdex may allow you to create workspaces, projects or client records, AI assistants, knowledgebases, website widgets, live channels, and conversation or lead capture flows.
You are responsible for all content, data, instructions, files, services, FAQs, and settings added to your workspace. You should test your assistant before making it live.
5. Client Content and Business Knowledge
You retain ownership of the content you upload or enter into Calmdex, including business information, FAQs, services, documents, website snippets, and assistant instructions.
By adding content to Calmdex, you grant us permission to use, process, store, display, and transmit that content as needed to provide the service.
- You have the right to use and upload the content
- The content does not violate third-party rights
- The content is accurate to the best of your knowledge
- The content is suitable for use in an AI assistant
- The content does not include unnecessary sensitive personal information
6. AI Assistant Responses
Calmdex uses AI to generate responses based on available knowledge, instructions, conversation context, and model behavior.
AI responses may sometimes be inaccurate, incomplete, outdated, misinterpreted, unsuitable for certain decisions, or different from what a human representative would say.
You are responsible for reviewing, testing, and monitoring your assistant. Calmdex does not guarantee that AI responses will be error-free or suitable for every situation.
7. Human Handoff
Calmdex is designed to answer common business questions and capture enquiry details. For important matters, businesses should provide human review or handoff.
- Final quotes
- Confirmed bookings
- Payments
- Urgent requests
- Complaints
- Cancellations
- Medical, legal, financial, or sensitive topics
- Emergency situations
- Any decision requiring human judgment
You should not rely on Calmdex as the sole communication method for critical business operations.
8. Prohibited Uses
You may not use Calmdex to:
- Violate any law or regulation
- Mislead, deceive, or impersonate others
- Collect sensitive personal information without proper legal basis
- Provide medical, legal, financial, or emergency advice without appropriate safeguards
- Send spam, phishing, or abusive messages
- Upload unlawful, harmful, defamatory, or infringing content
- Attempt to reverse engineer, copy, or exploit the platform
- Interfere with platform security or performance
- Bypass usage limits, billing, or access controls
- Use Calmdex to build a competing product without permission
- Use automated scraping, abuse, or excessive load against the platform
We may suspend or terminate access if we believe Calmdex is being misused.
9. Website Widget and Live Channels
Calmdex may allow you to deploy assistants through website widgets or other live channels. You are responsible for:
- Installing the widget correctly
- Using the widget only on approved domains
- Ensuring website visitors understand how enquiries are collected
- Providing any required privacy notice or consent
- Monitoring assistant behavior
- Keeping business information accurate
- Managing handoff to your team or external tools
We may enforce domain restrictions, rate limits, usage limits, or channel controls to protect the platform.
10. Plans, Billing, and Payments
Calmdex may offer free, paid, managed, and custom plans. Paid plans may include limits for live channels, visitor messages, projects, assistants, knowledgebase size, team members, usage volume, features, and support level.
You agree to pay applicable fees for the plan or service you select. Unless otherwise stated, fees are non-refundable.
We may change pricing or plan features by providing reasonable notice. Continued use after a pricing change means you accept the updated pricing.
11. Free and Beta Features
Calmdex may provide free, trial, beta, or early access features. These features may be limited, changed, suspended, removed, unstable, or not fully supported.
We may modify or discontinue free or beta features at any time.
12. Managed Services by Zenith
Some clients may use Calmdex through managed setup or ongoing support from Zenith. Managed service scope must be agreed separately through proposal, invoice, contract, or written communication.
- Business knowledge structuring
- Assistant setup
- Website installation support
- Testing and QA
- Monthly knowledge updates
- Conversation review
- Google Business Profile support
- Custom onboarding or training
Unless explicitly included, managed services do not include unlimited revisions, unlimited AI usage, full social media management, human live chat staffing, guaranteed leads or bookings, custom integrations, compliance review, emergency support, or manual customer follow-up on behalf of the client.
13. Availability and Support
We aim to keep Calmdex available and reliable, but we do not guarantee uninterrupted service. The platform may be unavailable due to maintenance, technical issues, third-party provider downtime, AI provider issues, hosting issues, security incidents, internet or network failures, or force majeure events.
Support availability may depend on your plan or managed service agreement.
14. Third-Party Services
Calmdex may integrate with or link to third-party services such as AI model providers, hosting providers, authentication providers, payment processors, analytics tools, messaging tools, booking platforms, Google Business Profile, forms, or CRM tools.
We are not responsible for third-party services, their availability, pricing, policies, or performance. Your use of third-party services may be governed by their own terms and privacy policies.
15. Data and Privacy
Our handling of personal information is described in our Privacy Policy. By using Calmdex, you agree that information may be collected, stored, processed, and shared as described in the Privacy Policy.
You are responsible for complying with privacy laws that apply to your business, customers, website visitors, and use of Calmdex.
16. Intellectual Property
Calmdex, including its software, design, branding, interfaces, workflows, documentation, and platform features, is owned by Calmdex, Zenith, or its licensors.
You may not copy, reproduce, modify, distribute, resell, or create derivative works from Calmdex without permission, except as allowed by these Terms.
You retain ownership of your own business content and customer data, subject to the rights granted to us to operate the service.
17. Feedback
If you provide feedback, suggestions, or ideas about Calmdex, you allow us to use them without restriction or compensation.
This helps us improve the product, features, workflows, pricing, design, and services.
18. Suspension and Termination
We may suspend or terminate your access if you violate these Terms, fail to pay fees, create risk for Calmdex or other users, use your assistant for prohibited purposes, if required by law, or if we discontinue the service or relevant feature.
You may stop using Calmdex at any time. Termination may result in loss of access to your workspace, assistants, conversations, leads, and platform data. Data retention or deletion will be handled according to our Privacy Policy and applicable service terms.
19. Disclaimers
Calmdex is provided on an "as is" and "as available" basis.
We do not guarantee uninterrupted or error-free service, accurate AI responses, guaranteed leads, revenue, bookings, or business outcomes, or that the platform will meet every business, legal, compliance, or technical requirement.
You use Calmdex at your own risk and are responsible for reviewing outputs, managing handoffs, and making final business decisions.
20. Limitation of Liability
To the maximum extent permitted by law, Calmdex, Zenith, and their team members, partners, suppliers, or affiliates will not be liable for lost profits, lost revenue, lost business opportunities, lost data, business interruption, incorrect AI responses, missed leads or bookings, third-party service failures, or indirect, incidental, special, consequential, or punitive damages.
Our total liability for any claim related to Calmdex will be limited to the amount you paid to us for the service during the three months before the claim arose, unless applicable law requires otherwise.
21. Indemnification
You agree to protect and hold harmless Calmdex, Zenith, and their team members, partners, suppliers, or affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your use of Calmdex, your content or data, your website or business practices, your violation of these Terms, your violation of laws or third-party rights, your assistant's configuration or use, or your collection or handling of customer information.
22. Changes to These Terms
We may update these Terms from time to time. When changes are made, we will update the Last updated date above. Continued use of Calmdex after changes means you accept the updated Terms.
23. Governing Law
These Terms are governed by the laws applicable to the operating entity behind Calmdex, unless a separate written agreement states otherwise.
If you require a specific governing law or jurisdiction for your business, this should be agreed in a separate contract.
24. Contact Us
For questions about these Terms, contact us at hello@calmdex.com.