Questions arrive everywhere
Customers ask through your website, contact form, Google profile, and messaging channels, making follow-up hard to track.
For customer enquiry teams
Turn repeated website questions into clear next steps
Calmdex helps enquiry teams answer common questions, capture useful details, and route customers from your website, WhatsApp enquiry flow, and Google Business Profile without adding more manual work.
Daily friction
The problem customer enquiries face every day
The same answers are repeated
Your team spends time answering basic questions about services, pricing, hours, locations, and next steps.
Useful context gets lost
When enquiries reach the team, the original question, source page, and visitor intent are often missing.
Calmdex support
How Calmdex supports customer enquiries
Instant answers
Answer common questions from your services, FAQs, business details, and approved project knowledge.
Better detail capture
Collect the information your team needs before follow-up: contact details, needs, location, urgency, and context.
Clear handoff
Route visitors to WhatsApp enquiry flows, forms, booking links, calls, or the right person with useful context attached.
Conversation visibility
Review every website conversation with the project, assistant, source page, lead status, and visitor details in one place.
Use cases
Use cases for customer enquiries
General service questions
Answer what you offer, where you operate, how to book, and what customers should prepare.
After-hours enquiry capture
Keep your website helpful when your team is offline by answering common questions and collecting details.
Team handoff
Give staff the conversation, source, and captured details before they reply.
Channels
Works across the channels your customers already use
Start with the website assistant, then guide interested visitors into the right handoff path.
Website
Add an AI assistant to your website to answer questions and capture enquiries.
WhatsApp enquiry flow
Guide visitors into WhatsApp with useful context and clear next steps.
Google Business Profile
Support local discovery with clearer business information and enquiry direction.
Forms and appointments
Capture contact details, booking intent, and service requests through structured forms.
Workflow
A simple flow from question to enquiry
Step 1
Add your business knowledge
Services, FAQs, contact details, business hours, service areas, policies, and common questions.
Step 2
Test your assistant
Use the playground to check answers before anything goes live.
Step 3
Connect live channels
Add Calmdex to your website and connect enquiry paths like WhatsApp, forms, calls, or booking links.
Step 4
Review and improve
Use conversations, leads, and monthly updates to improve answers over time.
Outcomes
What customer enquiries get from Calmdex
Fewer repeated questions
Faster enquiry response
Better qualified leads
More useful website experience
Clearer handoff to the right person or channel
Better visibility into what customers are asking
Less manual front-desk or admin pressure
Built for
Built for service-led SMEs
Tradies and home services
Capture quote-ready enquiries for plumbers, electricians, builders, cleaners, and more.
Pet businesses
Help pet owners understand services, prices, booking steps, and availability.
Hotels and hospitality
Answer guest questions and route booking enquiries to WhatsApp, booking links, or reservation teams.
Clinics and wellness
Collect appointment intent, service questions, and patient-ready contact details.
Education consultancies
Guide students through courses, eligibility, documents, appointments, and next steps.
Professional services
Qualify enquiries for consultants, agencies, finance firms, and specialist service teams.
The Calmdex platform
Assistants are just the beginning
Calmdex connects website chat, Facebook Messenger, Instagram DMs, approved knowledge, leads, appointments, analytics, and human handoff in one calm project workspace.
Agents
AI assistants
Playground
Instructions
Display controls
Conversations
Inbox
Lead capture
Contact forms
Appointments
Knowledge
Data sources
Services
FAQs
Website snippets
Channels
Website widget
Facebook Messenger
Instagram DMs
Human handoff
Operations
Projects
Team members
Usage
All features
Ready when you are
Ready to build your AI enquiry desk?
Create and test your Calmdex assistant privately, then go live when you are ready to connect it to your website, WhatsApp, or other customer channels.