Every business captures different details
Quote, booking, contact, guest, student, and service enquiries all need different fields and routing paths.
Featured solution
Managed AI front desk rollouts for teams with custom workflows
Calmdex helps agencies, partners, and multi-location businesses design custom enquiry assistants around their services, channels, handoff rules, and reporting needs.
Problem
Custom customer workflows need more than a generic chatbot
Teams need controlled handoff
Some enquiries should go to WhatsApp, some to forms, some to calls, and sensitive requests to humans.
Multi-client rollouts need consistency
Agencies and partners need repeatable setup, project structure, knowledge controls, and reporting.
AI needs business guardrails
Assistants must answer from approved knowledge and avoid overpromising on quotes, bookings, advice, or policies.
Solution
A configurable AI enquiry system for real business operations
Calmdex gives each project a flexible assistant, knowledgebase, channels, forms, leads, appointments, conversations, analytics, and plan guardrails so custom rollouts stay structured.
Custom assistant objectives
Tune each assistant for support, enquiry capture, booking requests, lead qualification, or handoff.
Dynamic forms
Configure contact and appointment fields around the information each project needs.
Knowledge controls
Use approved services, FAQs, snippets, files, websites, and agent-specific sources without mixing project data.
Channel rules
Control where assistants can go live, which domains are allowed, and which tabs or channels are visible.
Conversation and lead reporting
Track conversations, leads, appointments, page source, project, agent, and visitor context.
Managed implementation
Zenith can structure knowledge, configure workflows, test responses, and support monthly optimization.
Included
What's included in Custom Agent Solutions
Project workspace
A dedicated Calmdex project for each client, location, brand, or business unit.
Custom assistant setup
Assistant objectives, instructions, display settings, widget tabs, prompts, and channel visibility.
Dynamic capture fields
Contact and appointment forms tailored around each business, department, or enquiry flow.
Approved knowledgebase
Business facts, services, FAQs, snippets, and source assignments structured for safe answers.
Lead and appointment routing
Capture structured enquiries with project, agent, conversation, visitor, page, and source context.
Usage and engagement analytics
See widget opens, tab clicks, messages, leads, appointments, and conversation outcomes.
Best fit
Built for teams that need structured rollout support
Agencies and partners
Create managed AI front desk packages for local service, hospitality, education, and care clients.
ExploreMulti-location businesses
Keep each location or brand structured while sharing rollout patterns.
Service-led SMEs
Launch an enquiry system tailored to quote, booking, contact, and handoff needs.
ExploreProfessional services
Capture context safely before calls, consultations, proposals, or team follow-up.
ExploreEducation and admissions
Design student enquiry, counselling, document, and appointment flows.
ExploreHotels and hospitality
Create guest enquiry flows for rooms, amenities, policies, and reservation handoff.
ExploreUse cases
Use Calmdex for custom enquiry and handoff workflows
Agency-managed client rollouts
Set up client projects, assistants, knowledge, widgets, reporting, and monthly improvement workflows.
Multi-location enquiry routing
Create project or assistant structures for locations, services, brands, or departments.
Custom lead qualification
Capture the exact fields needed for sales, quote, booking, student, guest, or support follow-up.
Sensitive handoff flows
Guide legal, medical, finance, payment, urgent, or policy-heavy requests to humans.
Widget experience control
Show the right tabs, quick prompts, services, FAQs, forms, and actions for each project.
Reporting and improvement
Use conversations, leads, appointments, and engagement analytics to improve each rollout.
Channels
Connect the channels each workflow needs
Calmdex keeps the website at the centre, then routes serious intent to the follow-up channel that fits the business.
Website widget
Install a branded assistant on approved domains with the tabs and actions each project needs.
WhatsApp handoff
Guide high-intent visitors into WhatsApp with context for the team to continue.
Forms and appointments
Use dynamic fields to capture contact, lead, booking, appointment, or intake details.
Google and campaign paths
Guide visitors from Google, landing pages, and campaign traffic into clearer enquiry flows.
Workflow
How Custom Agent Solutions work
Step 1
Map the workflow
Define the business, target enquiries, required fields, handoff rules, and live channels.
Step 2
Structure the knowledge
Add services, FAQs, snippets, business details, and approved source assignments.
Step 3
Configure the assistant
Set objectives, instructions, widget tabs, prompts, form fields, channels, and domain rules.
Step 4
Test before launch
Use the playground and internal QA to catch wrong answers, missing fields, and weak handoff paths.
Step 5
Go live and improve
Review conversations, leads, appointments, analytics, and client feedback to improve monthly.
Outcomes
What custom rollouts get from Calmdex
Flexible assistant workflows
Project-level data isolation
Dynamic lead and appointment capture
Controlled website and domain deployment
Safer human handoff for sensitive enquiries
Reusable rollout patterns for agencies
Clearer reporting for clients and teams
Rollout model
Built as SaaS. Managed when you need help.
Calmdex is built as a SaaS platform from day one. You can create projects, prepare assistants, test knowledge, and connect live channels when ready. For businesses that want support, Zenith can manage setup, knowledge structuring, website installation, testing, and monthly improvement, then hand over the workspace when the client is ready to manage it directly.
Self-serve ready
Create and test your AI enquiry desk privately before going live.
Managed rollout
Let Zenith handle setup, testing, installation, and optimization for your business.
Transferable workspace
Start with a managed project and take over your Calmdex workspace later when your team is ready.
Human handoff
AI handles the first response. Your team handles the important work.
Calmdex is designed to answer common business questions and capture enquiry details. For quotes, bookings, payments, urgent requests, sensitive topics, or final decisions, it can guide customers to your team, WhatsApp, booking links, forms, or calls.
The Calmdex platform
Assistants are just the beginning
Calmdex connects website chat, Facebook Messenger, Instagram DMs, approved knowledge, leads, appointments, analytics, and human handoff in one calm project workspace.
Agents
AI assistants
Playground
Instructions
Display controls
Conversations
Inbox
Lead capture
Contact forms
Appointments
Knowledge
Data sources
Services
FAQs
Website snippets
Channels
Website widget
Facebook Messenger
Instagram DMs
Human handoff
Operations
Projects
Team members
Usage
All features
Ready when you are
Plan a custom Calmdex rollout
Tell us the business model, enquiry flow, channels, and handoff needs. We will help shape a Calmdex setup that can be tested privately before going live.