Website assistants now sit beside social DMs
Calmdex is built around turning website enquiries into leads, appointments, contacts, and follow-up work. Facebook Page Messenger and Instagram DMs now connect into that same operating model for selected managed projects.
That matters because every channel should still connect back to the same project workspace, approved knowledge, conversation history, and follow-up records.
Meta channels are connected through managed setup
Facebook Page Messenger and Instagram DM agents can be connected through Meta permissions, webhooks, Page tokens, and the selected Calmdex replying agent.
Because Meta messaging setup needs care, these channels are being offered through managed rollouts before broad self-serve onboarding.
- Facebook Page Messenger can be connected to a project and assigned to a default replying agent.
- Instagram DM support works for professional accounts linked to Facebook Pages.
- Inbound conversations should appear inside the project conversation inbox.
- AI replies use the selected agent, approved business knowledge, seen indicators, typing indicators, and human handoff controls.
What selected projects can request
Teams joining a managed rollout can request website AI assistants, Facebook Messenger, Instagram DMs, and human handoff when those channels fit the enquiry workflow.
For education consultancies, clinics, hotels, pet businesses, beauty teams, and local service businesses, this means Calmdex can support the path from first message to qualified enquiry while keeping human follow-up close.